Effective Date: 18/07/2026

At THRIVANTA IT SOLUTIONS PRIVATE LIMITED (“Company”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard the information you provide while accessing our website or purchasing products from us.

This Privacy Policy is prepared in accordance with the applicable laws of India, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable regulations.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full Name

  • Mobile Number

  • Email Address

  • Billing and Shipping Address

  • Payment Information (processed securely through authorized payment gateways)

  • Order History and Purchase Details

  • Customer Account Information (where applicable)

  • Product Preferences and Wishlist

Technical Information

  • IP Address

  • Browser Type and Version

  • Device Information

  • Operating System

  • Cookies and Similar Technologies

  • Website Usage Data

Usage Information

  • Pages Visited

  • Products Viewed

  • Search Queries

  • Time Spent on the Website

  • Shopping Cart Activity and User Interactions

2. How We Use Your Information

We use your information for purposes including:

  • Processing and delivering your orders

  • Managing your customer account

  • Providing customer support and after-sales assistance

  • Processing secure payments

  • Preventing fraudulent or unauthorized transactions

  • Improving our website, products, and customer experience

  • Sending order confirmations, shipping updates, and important service notifications

  • Providing personalized product recommendations and promotional offers (where permitted)

  • Complying with legal and regulatory requirements

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality and performance

  • Remember your preferences and shopping cart

  • Analyze website traffic and customer behavior

  • Enhance your browsing experience

You may disable cookies through your browser settings. However, doing so may affect certain features and functionality of our website.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted third parties, including:

  • Courier and logistics partners for order delivery

  • Payment gateway providers for secure payment processing

  • Website hosting, IT support, and analytics service providers

  • Government authorities or regulatory bodies where legally required

  • Professional advisors assisting with legal, financial, or compliance matters

All service providers are required to maintain the confidentiality and security of your information.

5. Payment Information

All online payments are processed through secure third-party payment gateways.

We do not store sensitive financial information such as:

  • Credit Card Numbers

  • Debit Card Details

  • UPI PINs or Credentials

  • Net Banking Passwords

Payment processing is carried out using industry-standard security practices.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your purchases and deliveries

  • Maintain customer service records

  • Meet legal, tax, and accounting obligations

  • Resolve disputes and prevent fraud

After the applicable retention period, your information is securely deleted or anonymized.

7. Data Security

We implement appropriate administrative, technical, and organizational safeguards to protect your personal information from:

  • Unauthorized Access

  • Loss or Theft

  • Misuse

  • Alteration

  • Unauthorized Disclosure

While we strive to use commercially acceptable security measures, no internet-based system can guarantee absolute security.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Correct or update inaccurate information

  • Request deletion of your personal data (subject to legal obligations)

  • Withdraw consent for marketing communications

  • Opt out of promotional emails or messages

To exercise these rights, please contact us using the details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, content, or policies of those websites. We recommend reviewing their privacy policies before sharing any personal information.

10. Children’s Privacy

Our website is intended for individuals who are 18 years of age or older.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any revisions will be posted on this page along with the updated Effective Date. Your continued use of the website after such changes constitutes your acceptance of the revised Privacy Policy.

12. Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023:

Grievance Officer
THRIVANTA IT SOLUTIONS PRIVATE LIMITED
Name : Ajay Raj

Email: grievance@thrivantaitsolutions.com

Phone: +91 7082397707

Address:
Shop No. S-5, Plot No. 02, Manish Global Mall, Sector 22, Dwarka, Second Floor, Bharthal, New Delhi, South West Delhi, Delhi – 110077

13. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

THRIVANTA IT SOLUTIONS PRIVATE LIMITED

Email: info@thrivantaitsolutions.com

Phone: +91 7082397707

Address:
Shop No. S-5, Plot No. 02, Manish Global Mall, Sector 22, Dwarka, Second Floor, Bharthal, New Delhi, South West Delhi, Delhi – 110077