Last Updated: 18/07/2026

Thank you for shopping with THRIVANTA IT SOLUTIONS PRIVATE LIMITED. We strive to provide quality electronic products and excellent customer service. Please read this Refund & Returns Policy carefully to understand the terms governing returns, refunds, replacements, and order cancellations.

1. Return Eligibility

We accept return requests under the following circumstances:

a. Damaged or Defective Products

You may request a return, replacement, or refund if:

  • The product is received in a damaged or defective condition.

  • The product is not functioning properly upon delivery.

  • You notify us within 7 days of receiving the product.

  • You provide clear photographs or an unboxing video showing the issue.

b. Incorrect Product Delivered

If you receive a product different from what you ordered:

  • Notify us within 48 hours of delivery.

  • Keep the product unused and in its original packaging.

  • Ensure all accessories, manuals, warranty cards, and complimentary items are included.

c. Non-Returnable Products

Returns will generally not be accepted for:

  • Products damaged due to misuse, negligence, accidental damage, improper installation, or unauthorized repairs.

  • Products returned without original packaging, accessories, labels, manuals, invoices, or serial numbers (where applicable).

  • Digital products, downloadable software, gift cards, or other non-tangible items.

  • Products specifically marked as Non-Returnable or Final Sale on the product page.

2. Return Conditions

To qualify for a return:

  • The product must be in its original condition.

  • The product should be unused except for reasonable inspection.

  • All original accessories, manuals, warranty cards, invoices, and promotional items must accompany the return.

  • Product serial numbers, barcodes, and identification labels must remain intact.

Products that do not meet these conditions may not qualify for a refund or replacement.

3. How to Initiate a Return

To request a return:

  1. Contact our customer support team via email or phone.

  2. Provide:

    • Order Number

    • Reason for the return

    • Clear photographs or videos of the product (if applicable)

Our support team will review your request within 24–48 business hours.

If your request is approved:

  • We may arrange a pickup service where available, or

  • Request that you ship the product to the address provided by our support team.

Once the returned product is received and inspected, we will process the refund or replacement.

4. Refund Policy

After successful inspection of the returned product:

  • Approved refunds will be issued to the original payment method.

  • Refunds are generally processed within 3–5 business days after approval. The actual credit timeline may vary depending on your bank or payment provider.

Shipping charges will only be refunded if:

  • An incorrect product was delivered, or

  • The product was damaged or defective due to our error.

5. Replacement Policy

A replacement may be provided if:

  • The product is damaged, defective, or incorrect upon delivery.

  • The issue is reported within the applicable return period.

  • The requested product is available in stock.

If the same product is unavailable, you may choose either:

  • A full refund, or

  • An alternative product of equal or different value, with any applicable price difference adjusted accordingly.

6. Order Cancellation

Orders may be cancelled before they are processed or dispatched for shipment.

Once an order has been shipped, cancellation is no longer possible. However, if eligible, you may request a return after delivery in accordance with this policy.

Approved cancellation refunds will be credited using the original payment method.

7. Product Warranty

Certain products sold on our website may include a manufacturer’s warranty.

After the return period has expired:

  • Warranty claims should be made directly with the manufacturer or their authorized service center.

  • We may assist customers by providing warranty-related information where possible.

Warranty coverage generally does not apply to:

  • Misuse or negligence

  • Physical or accidental damage

  • Unauthorized repairs or modifications

  • Improper installation

  • Normal wear and tear

8. Exceptions

We reserve the right to reject any return, replacement, or refund request if:

  • The request does not satisfy the eligibility requirements.

  • The product has been intentionally damaged or altered.

  • Fraudulent activity is suspected.

  • The returned product is incomplete or unsuitable for resale.

9. Contact Us

If you have any questions regarding returns, refunds, replacements, cancellations, or warranty assistance, please contact us.

THRIVANTA IT SOLUTIONS PRIVATE LIMITED

Email: info@thrivantaitsolutions.com

Phone: +91 7082397707

Address:

Shop No. S-5, Plot No. 02, Manish Global Mall, Sector 22, Dwarka, Second Floor, Bharthal, New Delhi, South West Delhi, Delhi – 110077