Last Updated: 18/07/2026

Introduction

Welcome to THRIVANTA IT SOLUTIONS PRIVATE LIMITED (“Company”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, products, and services.

By accessing our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue using our website.

1. Acceptance of Terms

By using our website, you confirm that you:

  • Have read and understood these Terms & Conditions.

  • Are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • Have the legal capacity to enter into binding agreements.

  • Agree to comply with all applicable laws and regulations.

2. Use of the Website

You agree not to:

  • Use the website for any unlawful, fraudulent, or unauthorized purpose.

  • Copy, reproduce, modify, distribute, or exploit any content without our prior written consent.

  • Attempt to interfere with the security, functionality, or operation of the website.

  • Upload viruses, malware, or other harmful software.

  • Use our website or its content for unauthorized commercial purposes.

We reserve the right to suspend or terminate access to users who violate these Terms.

3. Product Information

We make every effort to ensure that product descriptions, specifications, images, pricing, and availability are accurate.

However:

  • Product images are for reference purposes only and may differ slightly from the actual product.

  • Product specifications may change due to manufacturer updates.

  • Prices and availability are subject to change without prior notice.

  • We reserve the right to correct pricing, typographical, or technical errors at any time.

4. Orders & Payments

By placing an order, you confirm that:

  • The information provided is accurate and complete.

  • You are authorized to use the selected payment method.

  • You agree to pay all applicable charges related to your purchase.

We reserve the right to:

  • Cancel or refuse orders due to pricing errors, stock unavailability, suspected fraud, or other valid reasons.

  • Verify customer details before processing orders.

  • Refuse service where necessary to protect our customers and business.

Orders will only be processed after successful payment authorization.

5. Shipping & Delivery

We aim to dispatch and deliver all orders within the estimated delivery period.

However:

  • Delivery timelines are estimates and are not guaranteed.

  • Delays caused by courier partners, weather conditions, government actions, natural disasters, strikes, or other events beyond our control are not our responsibility.

  • Customers are responsible for providing accurate delivery information.

Please refer to our Shipping Policy for complete details.

6. Returns, Refunds & Replacements

Returns, refunds, cancellations, and replacements are governed by our Refund & Returns Policy.

Customers are advised to review the policy before placing an order.

7. Product Warranty

Certain products may include a manufacturer’s warranty.

Warranty coverage:

  • Depends on the manufacturer and product.

  • Does not cover misuse, accidental damage, improper installation, unauthorized repairs, or normal wear and tear.

  • Must be claimed through the manufacturer or their authorized service center where applicable.

8. Customer Accounts

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You are responsible for all activities conducted under your account.

  • You must immediately notify us of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts involved in fraudulent or abusive activities.

9. Limitation of Liability

To the maximum extent permitted by law, THRIVANTA IT SOLUTIONS PRIVATE LIMITED shall not be liable for:

  • Damage caused by misuse or improper handling of products.

  • Improper installation or unauthorized repairs.

  • Delivery delays beyond our reasonable control.

  • Indirect, incidental, consequential, punitive, or special damages.

  • Loss of profits, revenue, business opportunities, goodwill, or data.

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

10. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for:

  • The content of third-party websites.

  • Their privacy practices.

  • Their products or services.

  • Transactions conducted through external platforms.

Access to third-party websites is entirely at your own risk.

11. Intellectual Property

All website content, including but not limited to:

  • Logos

  • Images

  • Product descriptions

  • Website design

  • Graphics

  • Icons

  • Software

  • Text

  • Branding

is the intellectual property of THRIVANTA IT SOLUTIONS PRIVATE LIMITED or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without our prior written permission.

12. Indemnification

You agree to indemnify and hold harmless THRIVANTA IT SOLUTIONS PRIVATE LIMITED, its directors, employees, affiliates, partners, and service providers against any claims, losses, damages, liabilities, costs, or expenses arising from:

  • Your misuse of the website.

  • Violation of these Terms & Conditions.

  • Violation of applicable laws.

  • Infringement of any third-party rights.

13. Force Majeure

We shall not be responsible for delays or failures resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Fire

  • Government restrictions

  • War

  • Civil unrest

  • Labour disputes

  • Internet or communication failures

  • Transportation disruptions

  • Power outages

  • Pandemic-related events

Our obligations will resume once such circumstances are resolved.

14. Termination

We reserve the right to suspend, restrict, or terminate access to our website or services without prior notice if:

  • These Terms are violated.

  • Fraudulent or suspicious activities are detected.

  • Your actions negatively affect our business, systems, or customers.

Termination shall not affect any rights or obligations that arose prior to termination.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, Delhi, India.

16. Changes to These Terms

We may revise these Terms & Conditions at any time.

Any updates will become effective immediately upon publication on this website. Continued use of the website after such changes constitutes acceptance of the revised Terms.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

THRIVANTA IT SOLUTIONS PRIVATE LIMITED

Email: info@thrivantaitsolutions.com

Phone: +91 7082397707

Address:
Shop No. S-5, Plot No. 02, Manish Global Mall, Sector 22, Dwarka, Second Floor, Bharthal, New Delhi, South West Delhi, Delhi – 110077